Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetComplex concepts were made easy to understand
| The tutor was knowledgeable and engaging, offering clear explanations and helpful feedback throughout the virtual course, making complex concepts easier to understand. |
Jones Bros
Incredibly helpful course materials and content
| Course content covered everything and more. I loved the format of the presentation slides with added notes it was incredibly helpful. |
Global Displays Solution
Excellent, supportive and knowledgeable tutor
| Craig the tutor was excellent, really enjoyed the way he presented and supported those on the course with a vast knowledge from his experiences. |
Norse Group
Very high standard training
| Very high standard training. Tutor and the content were amazing. |
ABP UK
Very helpful tutor enabled me to understand ISO 45001
| I feel that I now have a greater understanding of my chosen subject. The tutor was extremely knowledgeable and very helpful on all aspects, enabling me to understand ISO45001. |
Sodexo
Highly productive and interactive
| The tutor clearly demonstrated excellent knowledge on the standards, and the topic being covered. The interactivity was not hindered by the fact the course was online. Breakout sessions were great and highly productive. |
G4S Fm